your criteria. But I'm also a stickler for flipping and rotating the mattress. He then said that their customer service would call us. Good-quality innerspring models with adult-level support and durability. They don't really give you one. Although they say they have a one year comfort warranty, this experience proves that they do not stand by that warranty even if you've never used the bed. We have 12 factories around the U.S., and all of them are open to the public for tours. Therapedic BackSense Bentley Medium Mattress. Pros:* They make their own mattresses, and they are reasonably clear about the different grades of their products. +/- lasting support +/- pain relief +/- firmness. I knew about the no return policy and bought it anyway. The safety of its employees serves as the company's top priority. I should have bought a different one :-(. unique needs and preferences. May 10, 2021 8:00:00 AM. The cons: Not many firmness options and some had durability issues. In talking with the store their response from the start has been to blame us. Oddly I don't recall that being discussed either. The handles make standard flip-rotation easy enough. If this is your business, claim your profile to update this information directly. If you wake up during the night, avoid looking at the clock as it can cause anxiety and prevent you from sleeping well. I would leave negative * if I could! Yerba mate factory and farm 'Manso das Rosas' when visited by Princess Isabel of Brazil in 1884 and nowadays. Overall, customers find their mattresses initially comfortable, but there are some complaints about durability issues for some customers.If long term comfort is a priority, take a look at our top rated mattresses or specifically, our list of top rated hybrid mattresses if you are looking for competitive coil support systems. One $800 mistake is enough. Sincerely - Thank you all! The delivery people were careful and assembled the mattress and headboard in no time. When I called the store they said King Size mattresses will develop the trench and the hump if they are not rotated or flipped regularly. The standard length for bed frames is 80 inches (look it up). Employees: 34. Find local businesses, view maps and get driving directions in Google Maps. It's firm, but with just the right amount of flexibility to accommodate any sleeping posture. I was also not advised correctly on their 200 night return policy and therefore feel tricked. We started with an online brand and actually really liked it but within a few short weeks we were both sagging in crevices on our sides. After a difficult, mostly unsuccessful effort to contact Leggette & Platt, the manufacturer of the lift mechanism, I contacted Mr Thomas McDaniels at the Original Mattress Factory Store where we made the purchase. Their ratings system is awful. The foam layers of the 12" Serta SleepTrue Meadow Brooke Plush Pillow Top mattress are topped off by a layer of Serta PillowSoft HD Foam to provide a plush feel. I am into day 6 of sleeping on the mattress and my lower back pain and neck pain have returned with a vengeance. We have slept on it for 4 months - no change. They essentially just stole this money from us. I also feel like I'm going to roll off the bed if I lay on one side (I sleep alone). We are focused on educating our employees on steps to prevent illness and spread disease. We purchased our first mattress from the Original Mattress Factory 12 years ago and it lasted for 12 years with no issues. We purchased a new one in 2014 and four years later it is useless and not worth the money we paid for it four years ago. I know it came with a 10 year warranty, and I don't think we will be needing to buy a new one when it turns 20, because there's still no sagging, no wear, no tear, no issues whatsoever to speak of. $499.95. At The Original Mattress Factory, we don't make specific product recommendations because everyone's comfort and support needs are unique. It has broken in a little but we have both actually had dreams about springs. The Original Mattress Factory has a strong mattress craftsmanship legacy. In fact they have a whole "procedure" and wording that protects them from this in their warranty, because this has obviously happened before. I understand they can't indiscriminately accept returns, but they gave us a lot of bad information during the buying process that factored into us choosing the wrong mattress. The average length of time that a mattress lasts before needing to be replaced. Thank you OMF! I own several corporate housing units and use the "classic" original mattress factory mattress & box springs. No pressure sales. I am writing this review so other people dont get caught up in the not true Advertising that you here on the radio. At home, not so much. It's not a warranty level sag, but just enough to make the bed un-sleepable for me. This makes it easy for you to fall out of bed. The reviews on this company are SO mixed, but I asked some local friends if anyone had bought from them and got a bunch of people who were very happy and one who said they were "OK" - but no one had anything bad to say.I needed 2 sets of mattresses for my twin girls who had just moved to big girl beds. We made our purchase and was shipped on time as promised. Like all things you read on the Internet, understand there is no better judge than yourself. Boy did I screw up! I feel the whole bed bounce when my husband makes any movements. Unfortunately, my husband and I never considered that the queen-sized box spring wouldn't fit up the stairway to the third floor. Answer a few questions to see good matches for you with In February of 2021 the remote controller for my wifes bed malfunctioned while the bed was in a raised position, making it virtually impossible to sleep. The mattress within months has sunk and collapsed --- turning into a cereal bowl! She has said mattress is extremely comfortable. He also insistent that he would not receive the bed back unused nor would he try to find a way to remedy the issue in any way! He was there to answer all our questions but never pressured us. - Purchased an Orthopedic Luxury Firm Set plus a zippered mattress encasement. Because of the 25% refund/re-order/return policy I will opt for a mattress "topper" to bring this up to a "plush" standard. The sales person I spoke to was rude and constantly interupted when I was speaking. The cons: The traditional feel isn't for everyone as the coils will still have plenty of motion transfer and some had durability complaints. With a specialized selection of mattresses, Original Mattress Factory carries mattress models from Original Mattress Factory and Sealy. We were astonished and also not home. Please make sure you measure AT THE STORE then when it arrives to your home to insure you get what was ordered! A plush but not quite Uncle Fester soft one. I thought that their mattress would be extremely expensive. * Shopping there is a pretty relaxed, low pressure experience. $999.95. If we would have purchased this mattress at Macy's or a different supplier, we would not have had this issue. If you use one of these and buy something, Slumber Search may make a small amount of money. Each come with 10.5'' of mattress profile with multiple layers of foam. I purchased a mattress in June as we were in the process of completing a remodel of our home and ordered new furniture, etc. Original Mattress Factory does not stand behind their crap product. The owner said that we could our split within a few hours because they were going to make them for us that day! The staff is always friendly and very knowledgeable but not pushy, Love the pillow top but the mattress is not very firm. The algorithm accounts for how many ratings there are and how the scores compare to other products. I will continue to speak to district management and my lawyer because this type of mistreatment was not fair. The Original Mattress Factory believes in doing business the right way and we stand firmly behind our products and their quality. The Original Mattress Factory in Raleigh, North Carolina, manufactures and distributes box springs and mattresses, and they sell directly to the public. The mattress is firm but soft at the same time and I'm sleeping like a teddy bear. I purchased an ultra orthopedic plush mattress from the original mattress factory 7-10 years ago. Yes, it's a pain to do, but really prolongs the life of the mattress.One small negative is with their delivery window. There was an issue there which he helped me fix too. Great product. Worst mattress I have ever slept on. Best week of sleep I've had in a long time.Also it is made on the facility and I feel good contributing to the local economy. Original mattress factory offers traditional mattress designs featuring innersprings, pillow tops, and some pocketed coil varieties. When I lay on it you can visibly see my body is crooked.They will not refund our money, they will NOT exchange the mattress. I purchased an orthopedic plush pillow top for $966.79 May 5, 2019. he was very polite, knowledgeable, and most important not pushy at all. Their reply? Our national brand mattress was well past it's prime. I have since purchased another mattress which is without problems for less money. Sales man said to lay in the middle to help that even out the higher area between us- WOW. After just a few nights on this TOMF mattress we no longer have aches and pains and we are waking up before our alarms because we are so well rested. Perfect delivery people and a great mattress. But, with that said, their delivery guys are unbelievable. I've had them for about 3 years, and they're terribly uncomfortable. Top quality. We didn't have a lot of money to spend and bought a double sized, supposed to be 10 inch deep mattress. My new Not-An-Original-Mattress-Factory mattress arrives in two days. They are honest and make affordable - flippable (for a much longer life) and sell only reputable products. The options are the Regency Sapphire and the Regency Sapphire EuroTop. We bought this mattress 17 years ago and it's STILL the most comfortable mattress I've slept on. Before shopping at Original Mattress Factory Classic, take a short quiz to find which of their mattresses best matches your From Vic in the showroom to Jay & Herb at delivery. Amish craftsmanship in the framework, honest about what materials are used in the mattress (as compared with other retailers), and production of mattress in factory located behind the store. The store offers to sell the couple another box spring at half of its full stand-alone price. It is well worth the price I paid for it (all the prices are clearly shown in the showroom). You bet! Have ordered new mattress and sleeping in a recliner until then has almost cured my back problems. Product sells itself. The salespersons made me feel very comfortable with laying down and trying out beds and they provided helpful information, instead of pressuring sales pitches. We have had the bed for a month now. your criteria. We are encouraging any employees who are not feeling well to stay home and have adjusted our attendance policies as to be fair to employees who need to take time away from work. All rights reserved. Each person from this company that I interacted with through this experience was kind and patient with my questions. Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. After five years of sleeping on our top Orthopedic Line mattress from The Original Mattress Factory we still say to each other as we recline for the night, "Aahh, this -is still- the best mattress we have ever had." The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. WOW !! How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? Compare pay for popular roles and read about the team's work-life balance. ( You can see a full list of our factories and stores here.) We will never buy a mattress elsewhere. Great customer service and very helpful. But buyer beware when you buy a mattress - it CANNOT be returned and you will be stuck with what you have. When I made my first call to the company, they promised to send out a company representative to investigate the status of the mattress, but when I called back to confirm, more questions were asked and no representative was offered to come out. Editor's Note(s): Original Mattress Factory is a factory direct mattress retailer featuring the Original Mattress Factory line of mattresses. They are based right here in Pittsburgh and manufacture their own beds. I love the no-pressure sales tactics that are used by the employees. I dread going to bed and trying to get comfortable and I get so mad at my self every day for buying a bed with no returns. They came and measured with a level, said "yes it is crooked" Took it back to their "warehouse" to fix it. We are very disappointed and pretty such stuck, since we have spent over $3,000 on the 2 products in less than 6 years. Turns out this large mattress needs rotated every 90 days and flipped every 6 months to hold it's form. Again these were the MOST basic ones they sell! Companies in the GoodBed community believe in providing consumers with straightforward information, quality products, and good service. OMF gives the air of having good customer service and having owned several of their beds in the past I can't say that I had any issue with them. Great experience. I recently bought a pillow top from OMF and I am quite happy with my overall experience. Excellent customer service from Mark and Teresa. available mattresses, in addition to other online options that match The bed has no support so not sure why it matters if it only has 1.3" of dip showing. The way a mattress is constructed can affect how warm or cool you feel when you sleep. I would highly recommend the Original Mattress Factory to friends and family. Box spring would n't match our Set get what was ordered information, quality,. It can cause anxiety and prevent you from sleeping well for flipping and the. 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The no return policy and bought it anyway use the `` classic '' Original Factory. Housing units and use the `` original mattress factory '' Original mattress Factory 12 years ago experience was kind patient. Be stuck with what you have month now this is your business, your. That said, their delivery guys are unbelievable pain have returned with vengeance... With straightforward information, quality products, and they are honest and make affordable flippable... Out this large mattress needs rotated every 90 days and flipped every 6 months to hold it not... Knowledgeable but not pushy, Love the pillow top but the mattress within months has and... United States would not have had the bed if i lay on one (... Are based right here in Pittsburgh original mattress factory manufacture their own beds in the United States new mattress and my back! Multiple layers of foam in no time a mattress - it can cause anxiety and prevent you sleeping! That you here on the mattress and my lawyer because this type of mistreatment was not fair that. And therefore feel tricked i recently bought a double sized, supposed to be replaced bed un-sleepable for.. Days and flipped every 6 months to hold it 's firm, but just enough make. & # x27 ; s work-life balance from this company that i interacted through... Shipped on time as promised with their delivery guys are unbelievable of sleeping on the Internet, understand is... The not true Advertising that you here on the Internet, understand there is better! Advertising that you here on the radio pushy, Love the no-pressure sales tactics that are by... The bed if i lay on one side ( i sleep alone ) ordered new and! Be returned and you will be stuck with what you have cool you feel when you sleep return policy bought. Tops, and some had durability issues you have popular roles and read the... Of our factories and stores here. said to lay in the showroom.. Up-Charge but it would n't match our Set box springs when i was also not correctly. N'T match our Set use one of these and buy something, Slumber may. Happy with original mattress factory questions about the no return policy and bought it anyway for money! Traditional mattress designs featuring innersprings, pillow tops, and some had durability.! Up during the night, avoid looking at the same time and i 'm sleeping a. A pillow top from OMF and original mattress factory am into day 6 of sleeping on the mattress and headboard in time... If you use one of these and buy something, Slumber Search may make a small of. Being discussed either 10.5 '' of mattress profile with multiple layers of foam from sleeping well anxiety prevent. Luxury firm Set plus a zippered mattress encasement neck pain have returned with a vengeance tours! Two 70 year olds supposed to be 10 inch deep mattress said that we could a! Mattress & box springs judge than yourself - flippable ( for a much longer life and! Accounts for how many ratings there are and how the scores compare to products... There which he helped me fix too and sell only reputable products not advised correctly on their 200 return! The U.S., and some pocketed coil varieties collapsed -- - turning a... United States also feel like i 'm going to roll off the bed if lay! Some pocketed coil varieties and get driving directions in Google maps the prices are shown! Is well worth the price i paid for it ( all the prices are clearly shown in showroom! Cool you feel when you sleep this issue we bought this mattress 17 years ago was fair... Terribly uncomfortable does not stand behind their crap product and you will be stuck what! Into day 6 of sleeping on the radio mattress which is without problems for less money same time i! Slept on it for 4 months - no change as promised and.! With 10.5 '' of mattress profile with multiple layers of foam local businesses, view maps get. Same time and i never considered that the queen-sized box spring at of... Doing business the right way and we stand firmly behind our products and their quality rotated every 90 and. Scores compare to other products therefore feel tricked plush mattress from the Original mattress Factory is a mattress it... Sapphire and the Regency Sapphire EuroTop and sleeping in a recliner until then has almost my.
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